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Customer Service from A to Z: Making the Connection

Julia W Balzer-Riley RN MN HNC

Verlag: Hartman Publishing, Inc., 1999
ISBN 10: 1888343176 / ISBN 13: 9781888343175
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Titel: Customer Service from A to Z: Making the ...

Verlag: Hartman Publishing, Inc.

Erscheinungsdatum: 1999

Zustand: very good


Gently used. Expect delivery in 2-3 weeks. Buchnummer des Verkäufers 9781888343175-3

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Inhaltsangabe: Need a little attitude boost? This one is for everyone - from doctors to aides, and even the office staff! Find out how your customer service skills rate and learn some exciting and fun ways to brighten the workplace, communicate with your customers and co-workers, and improve morale! Choose from lesson plans for 26 learning objectives covering:

- Appearance, behavior, and conversation
- Internal and external customers
- Active listening and seeking to understand the customer
- Dealing with families in pain
- Goals, humor, rewards, and recognition
- Confidentiality issues, including case scenarios
- Fighting those stress dragons
- Teamwork and bringing joy to the workplace

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