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Inhaltsangabe: ?This timely book addresses the excessive and misguided use of email and helps all of us come to a more sensible view of when, where, and why to use it. It also goes beyond email to provide a roadmap for effective workplace communication in general. You and your organization will be able to go further, faster ? that is, be more productive.? Dr. Mark Frohman, President of Frohman Consulting Corporation and author of The Purpose Driven Organization, Mastering Priorities, and Involving Others in Problem Solving "I have key staff members chained to their desks daily clearing email and complaining that many emails are not required, or at least they did not need to be copied. I know as an organization we need to communicate more effectively. I look forward to passing this book onto my staff and watching the improvements." Terry P. Roche, President of Thomas Engineering Corporation ?I spent many years trying to better manage email but seemed to be losing ground on productivity. This book showed me the real solution ? use email for what it?s good for, but don?t overuse it. It?s easy and fun to read and is packed with much more information than typical self-help and business productivity books. I?ve become a more effective communicator, improved my work/life balance, and have helped my staff become more productive as well.? Don Silvestri, V.P. of Marketing & Public Relations for Open Sports Network & former Director of Marketing for CBS SportsLine Email Less ? Talk More is the first book to provide solutions to problems created by workplace email overuse. Instead of treating the ?symptoms? of reduced productivity and information overload with email management techniques and email etiquette, this book addresses the actual root cause. Email is a great communication method for many cases ? but not for all cases. The book teaches people to choose the most effective communication means ? email, voicemail, meetings, or direct conversation ? based on the situation. It challenges readers to consider alternate communication methods before hitting COMPOSE or REPLY. It also provides solutions to many other productivity and work/life balance problems triggered by email and PDAs becoming the new preferred communication tools. Using an easy-to-read story format set in office, home, and family vacation settings, it shows how improper workplace communication ? especially email ? can adversely impact productivity, relationships, and personal lives. It provides many examples where email appears to be the most efficient communication tool but is actually much less productive for both the sender and recipients. The lessons from the book are summarized in easy-to-use rules that provide the Do?s & Don?ts of effective communication.
Umschlagtext: Improve Productivity, Increase Informal Networks & Reduce Email Traffic
Email Less - Talk More tells the story of Nick Sampson and Jack Stephens, two General Managers at competing companies. Nick's company, Balanced Industries, has a distinct advantage over competitors. While most companies encourage their employees to communicate more, Balanced teaches their employees how to communicate effectively and has an internal culture to facilitate this. This culture is personified by Rachel Montgomery, founder of Balanced's Communications Effectiveness Department and author of the fifty-six Rachel's Rules presented throughout the book. These rules provide the Do's and Don'ts of effective communication.
Nick and Jack each go through similar experiences such as processing daily emails and voicemails, expediting, strategizing at a staff meeting, competing for a major sale, managing a customer problem, developing an international partnership, spending family time at home, and vacationing. The contrast between Balanced and Jack's "typical company" (Intense Corporation) is highlighted in each case. People at Balanced know how to communicate the right way with the right tools and get more accomplished in less time with significantly less email traffic. They also have much better work/life balance.
Rachel's Rules help Balanced outperform their competitors and maintain higher employee satisfaction. See how from the sales strategy phase to industry networking to sales plan execution, having a superior communications culture - and avoiding the common communication pitfalls that exist today in many companies - can help win business in both direct and less-obvious ways. And learn how features such as the Critical Contact System, the Vacation Wizard, the Email Categorization System, and the Out of Office Email Manager can be used to improve productivity and job satisfaction in your organization.
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