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Inhaltsangabe: Caveat vendidor! (Let the seller beware!) Quality Means Survival sends this wake-up call to companies which still pay lip service to quality. Customers will no longer accept defects as certain along with death and taxes. Learn why and how bad quality has destroyed companies, careers, customers, competitors, communities, and even innocent civilians; find out why product recalls, environmental disasters, government red tape, medical malpractice, and dissatisfied customers have the same root cause - quality mismanagement; authenticate and strengthen your total quality program with the book's easy-to-use "eight steps to quality" and "quality quotient quiz"; and avoid common pitfalls like anti-quality policies, bottom-up TQM, and empowerment without leadership. Anyone who has to do something right the first time - practicing managers, doctors, bankers, engineers, public officials, and other professionals - should find this non-technical survival guide refreshingly humanized as well as enlightening.
Klappentext: A humane, jargon-free, and above all practical guide to supercharging quality throughout your organization.This book presents a simple, 8-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission. It demonstrates how to eliminate the barriers to quality, ensure quality leadership, and implement a "quality policies starter kit" that can place your organization squarely on the road to quality.All business and organizational professionals interested in promoting quality within their organizations.
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: Used: Good. Buchnummer des Verkäufers SONG0136267807
Buchbeschreibung Buchzustand: Acceptable. Book Condition: Acceptable. Buchnummer des Verkäufers 97801362678055.0
Buchbeschreibung Pearson Ed Asia, 1997. Paperback. Buchzustand: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Buchnummer des Verkäufers 2274193
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: Good. Good condition, some are ex-library and can have markings. Buchnummer des Verkäufers GD-006-70-0385100
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: New. Buchnummer des Verkäufers DADAX0136267807
Buchbeschreibung Pearson P T R, 1998. Paperback. Buchzustand: New. book. Buchnummer des Verkäufers 0136267807
Buchbeschreibung Pearson P T R, 1998. Buchzustand: very good. Gently used. Expect delivery in 20 days. Buchnummer des Verkäufers 9780136267805-3
Buchbeschreibung Buchzustand: Brand New. Book Condition: Brand New. Buchnummer des Verkäufers 97801362678051.0