100 Methods for Total Quality Management (Paperback)

Mike Asher

ISBN 10: 0803977476 / ISBN 13: 9780803977471

Verlag: Sage Publications Ltd, London, 1996

Paperback. The 100 methods presented in this introductory guide all relate to the implementation in organizations of the philosophy and practices of Total Quality Management". Ranging from an introduction to the technique of brainstorming to a description of the activities of "quality circles", the spread of methods presented is deliberately wide and inclusive, to reflect the range of processes involved in full TQM: idea generation; data collection; data analysis; data display; decision-making; and team work. Each method is explained and illustrated in terms of its purpose, when and how it should be used, and its benefits. To provide a context to the discussion of the individual methods, the first section outlines the key concepts and processes involved in implementing a Total Quality Management approach. From force field analysis to `zero defects, from `brainstorming to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Bestandsnummer des Verkäufers 9780803977471

Inhaltsangabe:

From force field analysis to `zero defects’, from `brainstorming’ to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.

Über die Autorin bzw. den Autor: Gopal K Kanji, Emeritus Professor of Applied Statistics at Sheffield Hallam University, is also a founder editor of the two international journals namely, Journal of Applied Statistics and Total Quality Management. With a career spanning 37+ years in the field of statistics and quality teaching, publishing journals and books, writing technical papers and presenting research findings around the world, he is a true teacher, trainer, researcher and innovator and consultant.

More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently, he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians, the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world, and as chairman, has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics.

Since 1995, he has organised World Congresses for Total Quality Management at Sheffield Hallam University, UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders’ satisfaction within the organisations.

Bibliografische Details

Titel: 100 Methods for Total Quality Management (...
Verlag: Sage Publications Ltd, London
Erscheinungsdatum: 1996
Einband: Paperback
Zustand: new