212 Service

Mac Anderson

16 Bewertungen von Goodreads

Sprache: Englisch

Verlag: Sourcebooks, Inc, 2013

1608101274 / 9781608101276

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Artikelbeschreibung des Verkäufers

You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.…

Bestandsnummer des Verkäufers 00099027682

Titel
212 Service
Autor
Mac Anderson
Verlag
Sourcebooks, Inc
Erscheinungsjahr
2013
Zustand
Very Good
Einband
Hardback
Sprache
Englisch
ISBN-10
1608101274
ISBN-13
9781608101276

World of Books (was SecondSale)

Montgomery, IL, USA

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Verkäufer:in bei AbeBooks seit 20. Dezember 2007

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