Raving Fans! (The One Minute Manager) - Softcover

Blanchard, Kenneth; Bowles, Sheldon

 
9780007252053: Raving Fans! (The One Minute Manager)
Softcover
ISBN 10: 0007252056 ISBN 13: 9780007252053
Verlag: HarperCollins Entertainment, 2006

Inhaltsangabe

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

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Über die Autorin bzw. den Autor

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans.

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Verlag
HarperCollins Entertainment
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
0007252056
ISBN 13 
9780007252053
Einband
Tapa blanda
Anzahl der Seiten
160
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
WordUnited GmbH
distribution@wordunited.com

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