Book by HampdenTurner Charles
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At the core of a company's ability to learn, improve, and compete is the process by which it resolves dilemmas that appear and reappear in constantly changing forms, e.g. whether to pursue economies of scale or flexibility; whether to target broad or niche markets. In this book, Charles Hampden-Turner describes how managers at Shell International Petroleum Company, Apple Computer, Hanover Insurance, and six other major corporations resolve these recurring dilemmas by employing his renowned mapping scheme. By delineating on a chart, or a series of charts, a manager's inchoate, often metaphorical, forms of cognitive expression, Hampden-Turner shows how solutions, previously unrealized in the recesses of the manager's mind, become readily apparent.
Charles Hampden-Turner is Senior Research Fellow at the London Business School and Visiting Scholar at the System Dynamic Center at MIT. He is the author of seven books, including Maps of the Mind and Corporate Culture and Leadership Effectiveness. Mr. Hampden-Turner holds a doctorate from the Harvard Business School, is a fellow of the Cybernetic Society, a founding fellow of the International Executive Forum, and a member of the Global Business Network. He has been awarded both Guggenheim and Rockefeller fellowships, and is a past winner of the Douglas McGregor Memorial Award.
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