Quality Is Personal: A Foundation For Total Quality Management - Softcover

Roberts, Harry V.

Softcover

ISBN 10: 0029266254 ISBN 13: 9780029266250

Verlag: Free Press, 1993

Inhaltsangabe

Book by Roberts Harry

Über diesen Titel

Reseña del editor:

In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

Über diese Auflage

• Verlag: Free Press
• Erscheinungsdatum: 1993
• ISBN 10: 0029266254
• ISBN 13: 9780029266250
• Einband: Tapa blanda
• Anzahl der Seiten: 188