Zap the Gaps!: Target Higher Performance and Achieve It! – The GAPS Approach to Root Cause Problem Solving in a Business Parable - Hardcover

Blanchard, Ken; Robinson, Dana; Robinson, Jim

Hardcover

ISBN 10: 0060503009 ISBN 13: 9780060503000

Verlag: William Morrow, 2002

Inhaltsangabe

In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:

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Über die Autorinnen und Autoren

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.

Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc., have coauthored and coedited three books on human performance, including the award-winning Performance Consulting.

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Target Higher Performance and Achieve It!

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Details zur Ausgabe

• Verlag: William Morrow
• Erscheinungsdatum: 2002
• Sprache: Englisch
• ISBN 10: 0060503009
• ISBN 13: 9780060503000
• Einband: Gebundene Ausgabe
• Auflage: 1
• Anzahl der Seiten: 160
• Kontakt zum Hersteller: HarperCollins Publishers, Product Safety Manager; enquiries@harpercollins.ie; ; HarperCollins, Macken House, 39/40 Mayor Street Upper; Dublin 1; D01 C9W8; Irland