Zap the Gaps!: Target Higher Performance and Achieve It! - Hardcover

Blanchard, Ken; Robinson, Dana; Robinson, Jim

Hardcover

ISBN 10: 0060503009 ISBN 13: 9780060503000

Verlag: William Morrow, 2002

Inhaltsangabe

In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:

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Über die Autorin bzw. den Autor

Dana Robinson is the president and founder of Partner in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc, have co-authored Training For Impact and Performance Consulting.

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Target Higher Performance and Achieve It!

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Details zur Ausgabe

• Verlag: William Morrow
• Erscheinungsdatum: 2002
• Sprache: Englisch
• ISBN 10: 0060503009
• ISBN 13: 9780060503000
• Einband: Tapa dura
• Auflage: 1
• Anzahl der Seiten: 160
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar