Comebacks at Work: Using Conversation to Master Confrontation - Hardcover

Reardon, Kathleen Kelley; Noblet, Christopher T.

Hardcover

ISBN 10: 0061771023 ISBN 13: 9780061771026

Verlag: Harper Business, 2010

Inhaltsangabe

According to Kathleen Kelley Reardon, we are responsible for 75 per cent of how we're treated at work. And that success - or failure - depends on how we handle ourselves in conversation with our colleagues, whether in one-on-one interactions or large meetings. Workplace conversations are like a chess game, Reardon argues. The outcome is all in the strategy. In "Comebacks at Work", Reardon brings a unique sensitivity to the often unspoken world of office politics and the spoken conversations that shape it. Politically astute people recognise that most of us are predictable in conversation and, therefore, easily manipulated. To break free of stale scripts and expected actions and effectively manage difficult situations, we must increase our conversational awareness and astutely employ comebacks. But while many situations are common, one set of comebacks isn't enough, Reardon explains. Converging factors, including relative power, age, sex, personality type, location of conversation-one-on-one or in a group-and means of response-e-mail, phone, face to face-make any given conversation extraordinary. "Comebacks at Work" helps readers understand why some responses don't work, shows them how to develop a personalized repertoire of responses that do, provides a plan for strategically using them, and outlines the skills needed to package them for maximum efficiency.

Über diesen Titel

Über die Autorinnen und Autoren

Kathleen Kelley Reardon, Ph.D, is a professor of management at the Marshall School of Business at the University of Southern California; a consultant and speaker at such major corporations as Pfizer, Siemens, Epson, IBM, News Corporation, and Toyota; and one of HuffingtonPost.com's signature and top bloggers, whose writing is frequently picked up and featured on Yahoo. She has appeared on Good Morning America with Charlie Gibson and Nancy Snyderman, NBC Nightly News, The Today Show, and Bloomberg. She is the author of nine books, including The Secret Handshake, It's All Politics, and The Skilled Negotiator. Dr. Reardon is also a distinguished fellow of First Star, which advocates for the rights and education of children at risk. She lives in Rhode Island.

Christopher T. Noblet is a freelance writer and editor with a background in speech writing and public affairs. He has an M.A. from the University of Connecticut and an international M.B.A. from the University of Southern California. He writes for Audiophile Voice magazine and also lives in Rhode Island.

Von der hinteren Coverseite

The workplace guide to putting "I wish I'd said" moments in the past

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker—or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say—and how to say it better—next time.

In this compelling, entertaining book, Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success—or failure—at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks." Comebacks at Work provides a game plan for doing so and explains:

• Why some comebacks work, while others fall flat;
• Why our mind goes blank when we are confronted, and how to overcome that response;
• How to determine which comebacks work, and when to use them.

Every conversation is different, and while many situations are common, one set of comebacks isn't enough. Offering a personalized repertoire of comebacks and a plan for using them strategically as well as the skills you will need to package them for maximum effect, Comebacks at Work will prepare you for any difficult conversation that comes your way.

Details zur Ausgabe

• Verlag: Harper Business
• Erscheinungsdatum: 2010
• Sprache: Englisch
• ISBN 10: 0061771023
• ISBN 13: 9780061771026
• Einband: Tapa dura
• Anzahl der Seiten: 240
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: GS1 Slovakia; https://www.gs1sk.org; ; Nantersk� 23; Žilina; 010 08; Slowakei