CTI Business Solutions: How to Put Computer Telephony to Work (McGraw-Hill Series on Telecommunications) - Hardcover

Bayer, Michael Thomas

 
9780070061538: CTI Business Solutions: How to Put Computer Telephony to Work (McGraw-Hill Series on Telecommunications)
Hardcover
ISBN 10: 007006153X ISBN 13: 9780070061538
Verlag: McGraw-Hill Inc.,US, 1997

Inhaltsangabe

This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.

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Verlag
McGraw-Hill Inc.,US
Erscheinungsdatum
1997
Sprache
Englisch
ISBN 10 
007006153X
ISBN 13 
9780070061538
Einband
Gebundene Ausgabe
Anzahl der Seiten
566
Kontakt zum Hersteller
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Verantwortliche Person
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