Beyond Total Quality Management: Toward the Emerging Paradigm (MCGRAW HILL SERIES IN MANAGEMENT) - Hardcover

Bounds, Greg; Yorks, Lyle; Adams, Mel; Ranney, Gipsie

Hardcover

ISBN 10: 0070066787 ISBN 13: 9780070066786

Verlag: McGraw-Hill Professional, 1994

Inhaltsangabe

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

Details zur Ausgabe

• Verlag: McGraw-Hill Professional
• Erscheinungsdatum: 1994
• Sprache: Englisch
• ISBN 10: 0070066787
• ISBN 13: 9780070066786
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 817
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar