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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP) - Hardcover
Inhaltsangabe
It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.
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Über die Autorin bzw. den Autor
H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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gebundene Ausgabe. Zustand: Gut. 274 Seiten Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber und kann entsprechende Merkmale aufweisen (Rückenschild, Instituts-Stempel.). Original-Schutzumschlag vorhanden (siehe Foto). Einband folienkaschiert.In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 665. Bestandsnummer des Verkäufers 2220300
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP)
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Hardback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR001214420
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Hardcover. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 6545-9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Zustand: Gut. Zustand: Gut | Sprache: Englisch | Produktart: Bücher. Bestandsnummer des Verkäufers 2408620/203
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Zustand: Very Good. 1753698664. 7/28/2025 10:31:04 AM. Bestandsnummer des Verkäufers U9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Hardcover. Zustand: Very Good. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 7719-9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Verlag:
McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Hardcover. Zustand: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Ripped/damaged jacket. The dust jacket of this book is slightly damaged/ripped, however, this does not affect the internal condition. Bestandsnummer des Verkäufers CHL10440314
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Beispielbild für diese ISBN
Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Verlag:
McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
Gebraucht
Hardcover
Anbieter: Reuseabook, Gloucester, GLOS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Hardcover. Zustand: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Bestandsnummer des Verkäufers CHL1785325
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & Leadership)
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Zustand: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780070267688. Bestandsnummer des Verkäufers 9476551
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Beispielbild für diese ISBN
Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & Leadership)
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780070267688. Bestandsnummer des Verkäufers 9476552
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