Written by internationally recognized leaders in quality, this book provides comprehensive coverage and reflects modern thinking on quality in the 90's and into the 21st century. It gives balanced coverage of the impact of quality on all organizational activities - managerial, statistical, and technical - which organizations need to achieve quality objectives. The systems approach is threaded throughout the book by discussing quality assessment, key quality processes, and the quality activities in 11 functional areas of an organization. The new edition has been thoroughly updated and covers new topics such as concepts and examples for the service industry, strategic quality management, competitive bench-marking, quality function deployment, self-managing teams, employee empowerment, zone control charts, and box and whisker plots. There is also detailed discussion of quality planning, control, and improvement processes. A solutions manual is also available (0-07-033184-7).
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Anbieter: World of Books (was SecondSale), Montgomery, IL, USA
Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00101834502
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Anbieter: BooksRun, Philadelphia, PA, USA
Hardcover. Zustand: Fair. 3. With dust jacket. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Bestandsnummer des Verkäufers 0070331839-7-1-29
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Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Good. 3rd Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bestandsnummer des Verkäufers 3091750-6
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Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G0070331839I3N00
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Anbieter: HPB-Red, Dallas, TX, USA
hardcover. Zustand: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Bestandsnummer des Verkäufers S_426412892
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Anbieter: WallsOfBooksWA, Covington, WA, USA
Hardcover. Zustand: Good. Zustand des Schutzumschlags: Good. Bestandsnummer des Verkäufers 57ee06db-b5b3-4b0b-b79f-8e0b6e29c015
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Anbieter: Bingo Used Books, Vancouver, WA, USA
Hardcover. Zustand: Good. 3rd Edition. Hardback in very good condition. Some highlighting. 3rd edition. Bestandsnummer des Verkäufers 149642
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Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Zustand: Good. 3rd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bestandsnummer des Verkäufers GRP16500731
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Anbieter: Ageless Pages, Cottonwood, AZ, USA
Hard Cover. Zustand: Like New. Zustand des Schutzumschlags: Very Good. Quality Planning and Analysis: From Product Development Through Use - This classic book has always been relied upon for its readable and not overly technical treatment of the subject matter. The book is one of the most trusted resources for comprehensive coverage of quality control principles and techniques. It provides a systems view of quality by integrating the managerial, statistical, technological, and behavioral concepts to all areas contributing to quality. Bestandsnummer des Verkäufers 001678
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Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Zustand: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In poor condition, suitable as a reading copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:0070331839. Bestandsnummer des Verkäufers 9300474
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