Verwandte Artikel zu Service Management: Operations, Strategy, Information...
Inhaltsangabe
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Service Management: Operations, Strategy, Information Technology
Anbieter: PAPER CAVALIER UK, London, Vereinigtes Königreich
Verkäuferbewertung 4 von 5 Sternen
Zustand: good. A good reading copy. May contain markings or be a withdrawn library copy. Bestandsnummer des Verkäufers 9780071263467-4
Anzahl: 1 verfügbar
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Service Management : Operations, Strategy, Information Technology
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 6th. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers GRP74408535
Anzahl: 1 verfügbar
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Service Management: Operations, Strategy, Information Technology W/Student Cd
Verlag:
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. Bestandsnummer des Verkäufers 9157701
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management: Operations, Strategy, Information Technology
Verlag:
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. Bestandsnummer des Verkäufers 8597728
Anzahl: 1 verfügbar
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Service Management: Operations, Strategy, Information Technology
Verlag:
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Bestandsnummer des Verkäufers 9157699
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management: Operations, Strategy, Information Technology W/Student Cd
Verlag:
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Bestandsnummer des Verkäufers 9157700
Anzahl: 1 verfügbar
Internationale Ausgabe
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Internationale AusgabeAnbieter: Basi6 International, Irving, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Bestandsnummer des Verkäufers ABEJUNE24-359119
Anzahl: 9 verfügbar
Internationale Ausgabe
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Internationale AusgabeAnbieter: Romtrade Corp., STERLING HEIGHTS, MI, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: New. Brand New. Soft Cover International Edition. Different ISBN and Cover Image. Priced lower than the standard editions which is usually intended to make them more affordable for students abroad. The core content of the book is generally the same as the standard edition. The country selling restrictions may be printed on the book but is no problem for the self-use. This Item maybe shipped from US or any other country as we have multiple locations worldwide. Bestandsnummer des Verkäufers ABNR-66494
Anzahl: 2 verfügbar
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SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Anbieter: SMASS Sellers, IRVING, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: New. Brand New, Softcover edition. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. Bestandsnummer des Verkäufers ASNT3-66494
Anzahl: 2 verfügbar
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Service Management: Operations, Strategy, Information Technology
Anbieter: ALLBOOKS1, Direk, SA, Australien
Verkäuferbewertung 5 von 5 Sternen
Brand new book. Fast ship. Please provide full street address as we are not able to ship toPOboxaddress. Bestandsnummer des Verkäufers SHUB359119
Anzahl: 1 verfügbar