Six sigma is a system for improving the quality of organizational processes and products to a level of three defects per million. This guide provides a brief overview of the management and organization of six sigma, the underlying philosophy and the problem-solving techniques most often used.
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Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center.
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