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Perfect Solutions for Difficult Employee Situations - Softcover

Kemp, Sid

 
9780071444521: Perfect Solutions for Difficult Employee Situations
Softcover
ISBN 10: 0071444521 ISBN 13: 9780071444521
Verlag: McGrawHill Education, 2005

Inhaltsangabe

Practical methods for solving messy problems in the office

From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.

Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges as:

  • Handling a crisis in an employee's life
  • Negotiating salary and announcing pay cuts
  • Managing personal problems, from body odor to personal calls
  • Responding to accusations of sexual harrassment
  • Addressing generational problems

  • Enlisting expert assistance

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Über die Autorin bzw. den Autor

Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.

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Verlag
McGrawHill Education
Erscheinungsdatum
2005
Sprache
Englisch
ISBN 10 
0071444521
ISBN 13 
9780071444521
Einband
Taschenbuch
Anzahl der Seiten
256
Kontakt zum Hersteller
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Verantwortliche Person
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