Customer-Driven Operations: Aligning Quality Tools and Business Processes for Customer Excellence - Hardcover

Ahoy, Christopher

Hardcover

ISBN 10: 0071608311 ISBN 13: 9780071608312

Verlag: McGraw-Hill Professional, 2008

Inhaltsangabe

A complete user�s guide to top management tools that maximize the effectiveness of customer operations

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Christopher Ahoy�s uniquely developed approach can maximize the efficiency of customer-driven operations management in your organization. By combining years of research with today�s best practices, Ahoy�s system creates alignment throughout an entire organization, which in turn increases productivity and profit. With this system, your organization can deliver goods, products, and services better, cheaper, and faster than the competition--no matter what your size.

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Über die Autorin bzw. den Autor

Christopher K. Ahoy is associate vice president for Facilities Planning and Management at Iowa State University. An internationally recognized expert on quality initiatives, he is responsible for having his organization become a three-time recipient of the State of Iowa's State Baldrige, Iowa Recognition Performance Excellence Program Top Level Silver Award. .

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A Proven Formula for Gaining and Maintaining the Competitive Advantage

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In today's increasingly competitive global economy, operational excellence is absolutely essential for any organization that seeks to thrive, not just survive. This means enacting measures to defragment existing processes and putting into place a system that facilitates continuous quality initiatives and systemic improvement.

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Customer-Driven Operations Management provides the tools you need locate the weak operational links in your organization and offers prescriptive measures for building a world-class enterprise. With optimized customer-focused operations in your sights, you can target all levels of operations to create an effective organization with operational excellence. This innovative program explains how to:

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• Set the right metrics for critical success factors .
• Train employees in pivotal positions .
• Eliminate waste and inefficiencies.
• Optimize the work-flow process .
• Improve procedural capabilities

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Customer-Driven Operations Management explains how to combine Six Sigma, Baldrige, Balanced Scorecard, and other popular management tools into a fully integrated system that will increase productivity and profits. This forward-thinking guide, based on years of intensive research, has all the information you need to move your company from a state of �as is� to one of ideal operational effectiveness.

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Details zur Ausgabe

• Verlag: McGraw-Hill Professional
• Erscheinungsdatum: 2008
• Sprache: Englisch
• ISBN 10: 0071608311
• ISBN 13: 9780071608312
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 272
• Kontakt zum Hersteller: McGraw-Hill Education; https://www.mheducation.co.in/; ; Via Verdi, 8; Assago Milano; 20090; Italien