Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations - Softcover

Berry, Leonard L.

 
9780071621533: Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Inhaltsangabe

The author explains how the Mayo Clinic's motto of putting the needs of the patient first is an operating principle that guides every management decision and shows how to apply that principle to expand any business's customer base.

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