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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High (BUSINESS BOOKS) - Softcover
Inhaltsangabe
The proven four-step method for improving communicationand managing conflict in any healthcare setting
A Doody's Core Title for 2015!
The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategiesand techniques for structuring conversations about conflicts and issues in groups large and small.
"A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital
"Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc.
"During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health
"The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego
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Über die Autorin bzw. den Autor
Steven P. Dinkin has directed the National Conflict Resolution Center since 2003, where he has spearheaded the effort to bring conflict resolution training to the workplace. Barbara Filner has designed and conducted workshops on mediation and conflict resolution in the workplace in the United States and Europe. Lisa Maxwell has been a mediator since 1985 and, as director of NCRC's Training Institute, is the lead designer of The Exchange Strategy.
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- VerlagMcGraw-Hill Education
- Erscheinungsdatum2012
- ISBN 10 0071801960
- ISBN 13 9780071801966
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten208
- Kontakt zum HerstellerNicht verfügbar
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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions When the Stakes Are High
Verlag:
McGraw-Hill Education, 2012
ISBN 10: 0071801960
ISBN 13: 9780071801966
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The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
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Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.64. Bestandsnummer des Verkäufers G0071801960I4N00
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The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
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Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.64. Bestandsnummer des Verkäufers G0071801960I4N00
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The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
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Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.64. Bestandsnummer des Verkäufers G0071801960I3N00
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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High (BUSINESS BOOKS)
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Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR007970167
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The Exchange Strategy for Managing Conflict in Healthcare
Verlag:
The McGraw-Hill Company, 2012
ISBN 10: 0071801960
ISBN 13: 9780071801966
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The Exchange Strategy For Managing Conflict In Healthcare: How To Defuse Emotions And Create Solutions When The Stakes Are High
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The Exchange Strategy For Managing Conflict In Healthcare: How To Defuse Emotions And Create Solutions When The Stakes Are High
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The Exchange Strategy for Managing Conflict in Healthcare
Verlag:
The McGraw-Hill Company, 2012
ISBN 10: 0071801960
ISBN 13: 9780071801966
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The Exchange Strategy for Managing Conflict in Healthcare
Verlag:
The McGraw-Hill Company, 2012
ISBN 10: 0071801960
ISBN 13: 9780071801966
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Softcover
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Zustand: Used. pp. 176. Bestandsnummer des Verkäufers 57992431
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