A definitive guide encompasses every aspect of Web hosting, from people skills, marketing dynamics, and specialization, to security, support, and outsourcing specialty services, revealing how to implement the essential technology to ensure customer satisfaction. Original. (Beginner)
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Carl Burnham is a Web developer and hosting consultant, with more than 15 years of information technology experience in the public/private sectors. He is the co-author of Ace the Technical Interview, 4th Edition, which includes a section written on XML/HTML/XHTML technologies.
A complete strategy for delivering high-quality Web hosting services
Today, most businesses, large and small, rely on the Internet as a central component of their organization. In order to save time and money, many of these businesses are turning to Web hosting companies for support. These hosting companies must be able to provide innovative, secure, and cost-effective solutions in order to remain competitive and keep customers satisfied. This detailed and unique resource delivers a full-range strategy for providing successful solutions that will meet the needs of your customers. From technical support and customer service to Web marketing strategies, this comprehensive guide contains all the essential coverage necessary for delivering state-of-the-art, customized hosting solutions.
This resource will help you: Learn the different types of Web hosting plans--shared, dedicated, co-located, ASP, MSP, and more Get insight into successful Web marketing strategies Understand the technology required to ensure quality service Identify and decide upon a standard range of services Enhance network performance through use of monitoring tools Secure your infrastructure--prevent viruses, worms, and other attacks Manage a data center and discover ways to outsource services Gain a competitive edge in an expanding Web hosting market
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