Customer Service: Building Successful Skills for the Twenty-First Century - Softcover

Lucas, Robert

Softcover

ISBN 10: 0072938056 ISBN 13: 9780072938050

Verlag: McGraw-Hill Education, 2004

Inhaltsangabe

Book by Lucas Robert W

Über diesen Titel

Reseña del editor:

Customer Service, 3/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Biografía del autor:

Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.

Über diese Auflage

• Verlag: McGraw-Hill Education
• Erscheinungsdatum: 2004
• ISBN 10: 0072938056
• ISBN 13: 9780072938050
• Einband: Tapa blanda
• Auflage: 3
• Anzahl der Seiten: 432