Quality of Service: Making It Really Work (Quality in Action) - Hardcover

Edvardsson, Bo; Thomasson, Bertil; Ovretveit, John

 
9780077079499: Quality of Service: Making It Really Work (Quality in Action)
Hardcover
ISBN 10: 0077079493 ISBN 13: 9780077079499
Verlag: McGraw-Hill Publishing Co., 1994

Inhaltsangabe

What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service design. Key topics include leadership, quality improvement and assessment, complaint management and customer care. The practical nature of the text is enhanced by the inclusion of models for crisis management and examples from both private- and public-sector companies.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
McGraw-Hill Publishing Co.
Erscheinungsdatum
1994
Sprache
Englisch
ISBN 10 
0077079493
ISBN 13 
9780077079499
Einband
Gebundene Ausgabe
Anzahl der Seiten
320
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar