Service Delivery: Part 17 (IT Infrastructure Library) - Softcover

Great Britain: Office Of Government Commerce

Softcover

ISBN 10: 0113300174 ISBN 13: 9780113300174

Verlag: TSO, 2001

Inhaltsangabe

Book by OGC

Über diesen Titel

Reseña del editor:

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.

Über diese Auflage

• Verlag: TSO
• Erscheinungsdatum: 2001
• ISBN 10: 0113300174
• ISBN 13: 9780113300174
• Einband: Tapa blanda
• Anzahl der Seiten: 391