Continual service improvement - Softcover

OGC - Office Of Government Commerce

Softcover

ISBN 10: 0113310498 ISBN 13: 9780113310494

Verlag: Stationery Office, 2007

Inhaltsangabe

Book by George Spalding

Über diesen Titel

Reseña del editor:

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Contraportada:

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Über diese Auflage

• Verlag: Stationery Office
• Erscheinungsdatum: 2007
• ISBN 10: 0113310498
• ISBN 13: 9780113310494
• Einband: Tapa blanda
• Anzahl der Seiten: 232