ITIL V3 small-scale implementation - Softcover

Taylor, Sharon; OGC - Office Of Government Commerce; Macfarlane, Ivor

Softcover

ISBN 10: 0113310781 ISBN 13: 9780113310784

Verlag: Stationery Office, 2009

Inhaltsangabe

Itil small-scale implementation editado por The Stationery Office Boo

Über diesen Titel

Reseña del editor:

Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL, this book addresses the different service management challenges faced by smaller organisations. It helps the readers to adapt the ITIL guidance to deliver benefits in their small implementations.

Reseña del editor:

This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.

Über diese Auflage

• Verlag: Stationery Office
• Erscheinungsdatum: 2009
• ISBN 10: 0113310781
• ISBN 13: 9780113310784
• Einband: Tapa blanda
• Anzahl der Seiten: 146