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ITIL Planning to Implement Service Management: Handbook from the Official Publisher of ITIL - Softcover

Rudd, Colin; Stationery Office

 
9780113311095: ITIL Planning to Implement Service Management: Handbook from the Official Publisher of ITIL

Inhaltsangabe

This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.

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