Pocketbook from the Official Publisher of ITIL: Pack of 10 (ITIL V3 Foundation Handbook) - Softcover

Hanna, Ashley; Windebank, John; Adams, Simon; Sowerby, John; Rance, Stuart; Cartlidge, Alison

Softcover

ISBN 10: 0113311982 ISBN 13: 9780113311989

Verlag: Stationery Office Books, 2009

Inhaltsangabe

A revision guide that has been designed to help students sitting the ITIL V3 Foundation Exam. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. It also contains a glossary of syllabus definitions.

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Reseña del editor

Now updated in line with the new 2009 syllabus, this reference revision guide, "ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL" has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics. It provides a concise summary of ITIL V3. It follows the 2009 ITIL V3 Foundation syllabus. It contains a glossary of syllabus definitions.

Details zur Ausgabe

• Verlag: Stationery Office Books
• Erscheinungsdatum: 2009
• ISBN 10: 0113311982
• ISBN 13: 9780113311989
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 190
• Kontakt zum Hersteller: Nicht verfügbar