Operational support and analysis ITIL V3 intermediate capability handbook (Single Copy) - Softcover

Stationery Office; Cartlidge, Alison

Softcover

ISBN 10: 0113312083 ISBN 13: 9780113312085

Verlag: Stationery Office, 2009

Inhaltsangabe

This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes

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Reseña del editor

This guide, "Operational Support and Analysis ITIL V3 Intermediate Capability Handbook", provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes. The key features include: authored and quality assured by itSMF UK; endorsed by the APM Group; and, follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus. It covers the following processes and functions and how they contribute to the Lifecycle: Event Management; Incident Management; Request Fulfilment; Problem Management; Access Management; Service Desk; Technical Management; IT Operations Management; and, Applications Management.

Details zur Ausgabe

• Verlag: Stationery Office
• Erscheinungsdatum: 2009
• Sprache: Englisch
• ISBN 10: 0113312083
• ISBN 13: 9780113312085
• Einband: Tapa blanda
• Anzahl der Seiten: 137
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar