2nd Impression (Service Transition) - Softcover

AXELOS

Softcover

ISBN 10: 011331227X ISBN 13: 9780113312276

Verlag: Stationery Office Books, 2010

Inhaltsangabe

Spanish (Castilian) language edition of "Service transition" (2007, ISBN 9780113310487). On cover and title page: ITIL

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Reseña del editor

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Transition" provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: managing organisational and cultural change; knowledge management; service knowledge management system; methods, practices and tools; measurement and control; and, companion best practices. ITIL Version 3 Lifecycle Process Model: download "Service Transition" Publication Review in English; download "Service Transition" Contents and Introduction in English - PDF (189KB); download "Service Transition" 1st Impression Amendments in English; download "An Introductory Overview of ITIL V3" Pocketbook in English; and, review this publication.

Details zur Ausgabe

• Verlag: Stationery Office Books
• Erscheinungsdatum: 2010
• Sprache: Englisch
• ISBN 10: 011331227X
• ISBN 13: 9780113312276
• Einband: Tapa blanda
• Anzahl der Seiten: 270
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar