ITIL V3 Service Transition (Managing Professional) - Softcover

AXELOS

Softcover

ISBN 10: 0113313063 ISBN 13: 9780113313068

Verlag: Stationery Office Books, 2011

Inhaltsangabe

The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

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Críticas

ITIL Service Operation 'has removed some of the previous ambiguity, and improved consistency, especially around roles and responsibilities, particularly technical management, IT operations and applications management. Chris Pierce, Metropolitan Police Service --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

Reseña del editor

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Details zur Ausgabe

• Verlag: Stationery Office Books
• Erscheinungsdatum: 2011
• Sprache: Englisch
• ISBN 10: 0113313063
• ISBN 13: 9780113313068
• Einband: Tapa blanda
• Anzahl der Seiten: 358
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar