ITIL V3 Continual Service Improvements - Softcover

AXELOS

Softcover

ISBN 10: 011331308X ISBN 13: 9780113313082

Verlag: Stationery Office Books, 2011

Inhaltsangabe

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Über diesen Titel

Críticas

The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users.' Christiane Chung Ah Pong, NCS PTE LTD (Singapore) --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The updated ITIL publications are an astounding improvement over the earlier version. The language and descriptions are so clear and concise, they give the reader a much clearer appreciation of the processes and stages of the ITIL lifecycle.' Ryan Fraser, HP --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The updated ITIL publications are an astounding improvement over the earlier version. The language and descriptions are so clear and concise, they give the reader a much clearer appreciation of the processes and stages of the ITIL lifecycle.' Ryan Fraser, HP --Best Management Pratice

Reseña del editor

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Key features:

The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Terminology has been clarified and made consistent across the publications and the ITIL glossary.

Details zur Ausgabe

• Verlag: Stationery Office Books
• Erscheinungsdatum: 2011
• Sprache: Englisch
• ISBN 10: 011331308X
• ISBN 13: 9780113313082
• Einband: Tapa blanda
• Auflage: 2
• Anzahl der Seiten: 257
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar