Problem management: a practical guide - Softcover

Bolton, Jim; Stationery Office; Scott III, Buff

Softcover

ISBN 10: 0117082988 ISBN 13: 9780117082984

Verlag: Stationery Office Books, 2016

Inhaltsangabe

This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. This publication will benefit not only those in IT, but also those who need to oversee delivery of an automated catalogue to ensure optimal implementation for a successful customer experience. This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement.

Über diesen Titel

Reseña del editor

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.

Written by authors who are recognized experts in problem management, this publication goes beyond existing process theory and supplements the HDI Problem Management Professional Certification by including step by step easy to understand examples, real-life scenarios and personal experiences to keep the reader engaged from cover to cover. The process templates, tables, and reports included in the appendix will enable readers to more quickly establish and mature problem management within their organization.

This title is ideal for IT professionals who are working, or plan to work, within problem management, whether in a technical, managerial or operational role.

Key Features

Consolidates problem management principles and concepts from numerous industry frameworks

Provides clear guidance on how to successfully incorporate problem management activities within your IT organization

Includes recommendations for communicating and measuring the business value of problem management

Helps readers avoid common mistakes by following recommendations from the authors' experiences

Supports and expands upon the HDI Problem Management Professional certification

Includes valuable templates, tables and reports to accelerate implementation

This book provides practical guidance on the design, implementation, and effective execution of problem management. Problem management seeks to reduce and prevent the number and severity of incidents and problems on the business that are caused by errors within the IT infrastructure.

Details zur Ausgabe

• Verlag: Stationery Office Books
• Erscheinungsdatum: 2016
• ISBN 10: 0117082988
• ISBN 13: 9780117082984
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 207
• Kontakt zum Hersteller: Nicht verfügbar