Understanding Reference Transactions: Transforming an Art Into a Science (Library and Information Science (New York, N.Y.)., Band 2) - Hardcover

Saxton, Matthew L.; Richardson Jr., John V.

 
9780125877800: Understanding Reference Transactions: Transforming an Art Into a Science (Library and Information Science (New York, N.Y.)., Band 2)
Hardcover
ISBN 10: 0125877803 ISBN 13: 9780125877800
Verlag: Academic Press Inc, 2002

Inhaltsangabe

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

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Über die Autorin bzw. den Autor

Matthew Saxton is an assistant professor at the Information School of the University of Washington. His career as a reference librarian includes working in academic, public, and special libraries. His research into reference service evaluation includes meta-analysis of previous studies and exploring the multi-level nature of data on reference service. He is a regular speaker at the RUSA National Institute. He received his doctoral degree in library and information science from UCLA. John V. Richardson Jr. is professor of library and information science in the Graduate School of Education and Information Studies at the University of California, Los Angeles. His research specializes in two areas: general reference work, but especially knowledge-based applications and virtual libraries, and the history of education for librarianship. Recently, he has been working on two major studies: a biographical study of N. K. Krupskaya, L. B. Khavkina, and G. Derman during the formative era of Soviet education for librarianship (i.e., 1910-1928). The second study derives from the first; there is a scholarly need for a current bi-lingual dictionary of Russian-English LIS terminology. The author of eleven books, more than two-dozen nationally refereed articles and more than one hundred book reviews, he has won numerous awards from the Association for Library and Information Science Education and the American Library Association.

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Verlag
Academic Press Inc
Erscheinungsdatum
2002
Sprache
Englisch
ISBN 10 
0125877803
ISBN 13 
9780125877800
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
232
Kontakt zum Hersteller
preigu GmbH & Co. KG
mail@preigu.de

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