Verwandte Artikel zu Serving Internal and External Customers
Inhaltsangabe
For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education.
This unique text uses a model with customers at its center, integrating an organization's service philosophy and strategy, its systems, and its people-management policies that enable it to succeed in the 21st century business environment. With its comprehensive coverage of customer service communication “best practices,”Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers.
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Über die Autorin bzw. den Autor
Anne Swartzlander brings to this title a range of professional and teaching experience. She brings decades of experience in management, business development, research, and retail sales.
Dr. Swartzlander has her Ph.D. from Ohio State University in Consumer Economics. She has taught at several major universities including the University of Georgia and the University of Tennessee. She was recently nominated for the American Marketing Association's Distinguished Marketing Professor award.
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Exceptional customer service leads to customer loyalty and retention and, ultimately, to organizational success. It happens whenever, wherever and however customers interact with the organization.
Strategy, Systems and People topics are presented in a manner that allows the reader to share experience, broaden perspectives and supplement existing skills.
Research and expert commentary substantiate and demonstrate the effects that make a difference to any organizations bottom line.
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Serving Internal and External Customers
Verlag:
Pearson College Div (edition ), 2003
ISBN 10: 013028341X
ISBN 13: 9780130283412
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Paperback
Anbieter: BooksRun, Philadelphia, PA, USA
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Bestandsnummer des Verkäufers 013028341X-8-1
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Serving Internal and External Customers
Verlag:
Prentice Hall PTR, 2003
ISBN 10: 013028341X
ISBN 13: 9780130283412
Gebraucht
Softcover
Erstausgabe
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 1st. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers 45768754-20
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Serving Internal and External Customers
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Paperback. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.25. Bestandsnummer des Verkäufers G013028341XI3N00
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Serving Internal and External Customers
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Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00079772883
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Serving Internal and External Customers
Anbieter: SecondSale, Montgomery, IL, USA
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Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00067260205
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Serving Internal and External Customers
Anbieter: BookHolders, Towson, MD, USA
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Zustand: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Edition: first ] Publisher: Prentice Hall Pub Date: 8/15/2003 Binding: Paperback Pages: 304 first edition. Bestandsnummer des Verkäufers 6877823
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