Effective Customer Service: Ten Steps for Technical Professions (NetEffect) (Neteffect Series : Technology Skills) - Softcover

David, Goetsch; Stanley, Davis

Softcover

ISBN 10: 0130485292 ISBN 13: 9780130485298

Verlag: Financial Times Prentice Hall, 2003

Inhaltsangabe

Book by Goetsch David L Davis Stanley

Über diesen Titel

Reseña del editor:

For Customer Service courses found in both 2 year and 4 year engineering technology, manufacturing technology, construction technology or quality control programs. Also found in engineering management programs at the graduate level. May also be found in Quality Control curricula. This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and construction firms. It provides users with a ten-step model for quality customer service, and an understanding of how customers define value. The book's "customer-is-king" philosophy underscores all of its content, and is highlighted by the characteristics that define a customer-driven company and global market. * Part of the NetEffect Series.

Contraportada:

Customer service is a critical issue for organizations attempting to survive and thrive in the competitive arena of global business. Effective Customer Service: Ten Steps for Technical Professions treats the subject of customer service from the perspective of engineering, manufacturing, construction, and other technical professions.

This step-by-step guide

• makes the case for becoming a customer-driven company
• provides a ten-step model for achieving effective customer service
• explains those steps in detail

Über diese Auflage

• Verlag: Financial Times Prentice Hall
• Erscheinungsdatum: 2003
• ISBN 10: 0130485292
• ISBN 13: 9780130485298
• Einband: Tapa blanda
• Anzahl der Seiten: 312