IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures (Harris Kern's Enterprise Computing Institute) - Hardcover

Schiesser, Rich

Hardcover

ISBN 10: 013087678X ISBN 13: 9780130876782

Verlag: Prentice Hall, 2001

Inhaltsangabe

This is the definitive guide to systems management for every IT professional with responsibility for maintaining the stability and responsiveness of IT production environments. Rich Schiesser, one of the world's most experienced IT infrastructure managers, covers every systems management discipline, every type of IT environment, and all three elements of success: technology, processes, and people. Schiesser begins by explaining how each key discipline of systems management has evolved, and how they can be integrated to maximize business value in mainframe, client/server, desktop, and Web-enabled IT environments. He then focuses on the key "people-related" aspects of systems management, showing how to gain executive support, organize and staff for systems management, and deliver world-class customer service. Next, he moves on to the 12 key processes involved in systems management, including production acceptance, change management, problem management, storage and network management, capacity planning, security, disaster recovery, and many others. Finally, Schiesser shows how to leverage technology to develop, automate, evaluate, and integrate processes, and offers effective new techniques for Web and client/server environments.

Über diesen Titel

Über die Autorin bzw. den Autor

RICH SCHIESSER has led IT infrastructure groups at organizations such as Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox, and for 10 years he managed the primary data center at Northrop Grumman. Rich has also taught IT classes at California State University, Los Angeles, and the University of California, Los Angeles. As a consultant, he now designs and implements infrastructures for a variety of companies including Emery Air Freight, DIRECTV, Option One Mortgage, WhatsHotNow.com, and The Weather Channel.

Von der hinteren Coverseite

Design, implement, and manage world-class infrastructures.

• Develop bullet-proof processes
• Implement proven systems management techniques
• Streamline your IT infrastructureregardless of size

IT Systems Management describes the process of managing any IT infrastructure to achieve optimum stability, efficiency, and responsiveness. By understanding and harnessing proven systems management techniques, organizations can leverage their IT investment in powerful new ways.

Infrastructure expert Rich Schiesser explains the theoretical and practical aspects of systems management, using observations, methods, and examples drawn from years of professional experience. IT Systems Management is based on the fundamental belief that people, process, and technology are the key ingredients in any successful IT organization and includes ground-breaking coverage on how to implement each key discipline in mainframe data centers, mid-range shops, client/server environments, and Web-enabled systems.

This accessible, but comprehensive guide:

• Offers an insider's perspective on all the disciplines of systems management
• Allows focused study for professionals concerned with any of the key systems management areas-people, process, and technology
• Describes how to develop, integrate, and manage robust, bulletproof processes

IT Systems Management is designed for IT professionals involved in designing, implementing, and managing any part of an IT environment or the entire infrastructure.

Details zur Ausgabe

• Verlag: Prentice Hall
• Erscheinungsdatum: 2001
• Sprache: Englisch
• ISBN 10: 013087678X
• ISBN 13: 9780130876782
• Einband: Tapa dura
• Anzahl der Seiten: 528
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar