Hotel Operations Management - Hardcover

Hayes, David K.; Ninemeier, Jack D.

Hardcover

ISBN 10: 0130995983 ISBN 13: 9780130995988

Verlag: Pearson, 2003

Inhaltsangabe

For courses in Introduction to Hotel and Lodging Management.

Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's―and their own―ultimate success.

Über diesen Titel

Über die Autorin bzw. den Autor

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

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Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:

• "This Chapter at Work," an introduction to each chapter's content
• "Chapter Outlines," to make it easier to find essential information
• "Hotel Terminology at Work," extensive definitions of important hotel terms
• "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
• "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
• "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
• Extensive checklists and forms that aid general managers in their daily work

In addition to its in-depth coverage of hotel operations, the book includes valuable information about:

• The history of the hotel industry
• The Global Distribution System (GDS) and its importance to the sales effort
• STAR (Smith Travel Accommodations Reports)
• Hotel management companies
• Buying and franchising a hotel

Details zur Ausgabe

• Verlag: Pearson
• Erscheinungsdatum: 2003
• Sprache: Englisch
• ISBN 10: 0130995983
• ISBN 13: 9780130995988
• Einband: Gebundene Ausgabe
• Auflage: 1
• Anzahl der Seiten: 512
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italien