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The Conflict Survival Kit: Tools for Resolving Conflict at Work - Softcover

Goodwin, Cliff; Griffith, Daniel B.

 
9780131183032: The Conflict Survival Kit: Tools for Resolving Conflict at Work
Softcover
ISBN 10: 0131183036 ISBN 13: 9780131183032
Verlag: Pearson, 2006

Inhaltsangabe

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.  

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Verlag
Pearson
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
0131183036
ISBN 13 
9780131183032
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
352
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
Italien