Services Management - Softcover

Jay, Kandampully; Education ., Pearson

Softcover

ISBN 10: 0131916548 ISBN 13: 9780131916548

Verlag: Financial Times Prentice Hall, 2006

Inhaltsangabe

Book by Kandampully Jay Pearson Education

Über diesen Titel

Reseña del editor:

For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of which are capable of being effectively incorporated into all hospitality operations. The book's focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today - including intense competition, globalization, and technological innovation. This book stresses the point that in all services, including hospitality services, the human element (both employees and customers) is absolutely crucial - in selling services, hospitality enterprises are `selling' personal relationships. Hospitality providers of all types will benefit from adopting the management philosophies and practices in this book - ones that have proven so effective in other service sectors.

Über diese Auflage

• Verlag: Financial Times Prentice Hall
• Erscheinungsdatum: 2006
• ISBN 10: 0131916548
• ISBN 13: 9780131916548
• Einband: Tapa blanda
• Anzahl der Seiten: 400