Customer Service: A Practical Approach - Softcover

Harris, Elaine K.

Softcover

ISBN 10: 0131989375 ISBN 13: 9780131989375

Verlag: Pearson, 2006

Inhaltsangabe

Book by Harris Elaine K

Über diesen Titel

Reseña del editor:

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Über diese Auflage

• Verlag: Pearson
• Erscheinungsdatum: 2006
• ISBN 10: 0131989375
• ISBN 13: 9780131989375
• Einband: Paperback
• Auflage: 4
• Anzahl der Seiten: 192