Zu dieser ISBN ist aktuell kein Angebot verfügbar.
Alle Exemplare der Ausgabe mit dieser ISBN anzeigen:Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Unleashing the Power of Integrated Service Delivery
Harris Kern's Enterprise Computing Institute Solutions for IT Professionals
Delighting IT customers: the real-world, start-to-finish guide
IT Services is the first 100% customer-focused guide to satisfying the consumers of your company's IT services – and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments.
You'll discover how to establish processes, service and cost models, performance measurements, and "stretch" goals that achieve clear business benefits-and then transform those goals into reality.
Applicable to both in-house and outsourced operations, IT Services offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost-effective support; and invaluable insight for IT "customers" who need to know what they can expect from their technology professionals.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
Versand:
EUR 6,29
Innerhalb der USA
Buchbeschreibung Paperback. Zustand: New. New unused paperback with some light shelf wear. Bestandsnummer des Verkäufers 7306
Weitere Informationen zu diesem Verkäufer | Verkäufer kontaktieren
Buchbeschreibung Paperback. Zustand: Brand New. 1st edition. 208 pages. 9.10x7.03x0.47 inches. In Stock. Bestandsnummer des Verkäufers zk0132621959
Weitere Informationen zu diesem Verkäufer | Verkäufer kontaktieren