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Quality Management: Creating and Sustaining Organizational Effectiveness - Hardcover

Summers, Donna C. S.

 
9780132626439: Quality Management: Creating and Sustaining Organizational Effectiveness
Hardcover
ISBN 10: 0132626438 ISBN 13: 9780132626439
Verlag: Pearson, 2005

Inhaltsangabe

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Pearson
Erscheinungsdatum
2005
Sprache
Englisch
ISBN 10 
0132626438
ISBN 13 
9780132626439
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
432
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Riccardo Bacigalupo
riccardo.bacigalupo@sanoma.it

Sanoma Italia Via Arconati, 1 �
Milano
20135
Italien