Front Office Management and Operations - Hardcover

DeVeau, Linsley; DeVeau, Patricia

Hardcover

ISBN 10: 0133341453 ISBN 13: 9780133341454

Verlag: Pearson, 1996

Inhaltsangabe

Appropriate for courses in Front Office Management and Rooms Division Management at the two- or four-year college/university level.

Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

Details zur Ausgabe

• Verlag: Pearson
• Erscheinungsdatum: 1996
• Sprache: Englisch
• ISBN 10: 0133341453
• ISBN 13: 9780133341454
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 362
• Kontakt zum Hersteller: Pearson; https://in.pearson.com/; ; via Lombardia 4; Arluno; Milano; 20004; Italien