Reseña del editor:
Master and apply both the technical and behavioral skills you need to succeed in manufacturing or service operations, anywhere in your supply chain! Now, there's an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the the Council of Supply Chain Management Professionals (CSCMP), this reference describes the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. The Definitive Guide to Manufacturing and Service Operations covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include: Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management. Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management
Contraportada:
Plan, Implement, Measure, and Optimize World-Class Manufacturing and Service Operations in Any Supply Chain - Supports all learning objectives of the Manufacturing & Service Operations module (Learning Block 4) of the CSCMP SCPro Level One certification
- Covers concepts, principles, terminology, elements, processes, strategies, technologies, linkages to other business functions, metrics, and more
- From the field’s leading practitioners and researchers: the Council of Supply Chain Management Professionals (CSCMP)
The Definitive Guide to Manufacturing and Service Operations is the most authoritative, complete guide to modern operations best practices for any manufacturing or service organization.
Whether you’re a practitioner or a student, Nada Sanders helps you thoroughly understand all facets of operations management for manufacturing or services. She helps you make better strategic decisions about facilities, capacity, and service delivery networks; better tactical decisions about issues such as inventory and labor; and better operational decisions, all the way down to the level of scheduling and job assignments.
One step at a time, you’ll discover how to use operations to compete more successfully on cost, quality, time, flexibility, innovation, customer service, or any other metric. Throughout, Sanders supports key ideas with relevant examples, charts, graphs, summaries, references, and more: everything you need to master the concepts and apply them in your own career.
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