This text develops three themes: an understanding of the customer-service industry; a working knowledge of current trends and the ability to interpret these trends; and the fundamental abilities and strategies which lead to the successful implementation of customer service.
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Anbieter: BookHolders, Towson, MD, USA
Zustand: Very Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: Prentice Hall College Div Pub Date: 12/26/1995 Binding: Paperback Pages: 256 first edition. Bestandsnummer des Verkäufers 6483570
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Anbieter: Campus Bookstore, Denton, TX, USA
paperback. Zustand: Good. May contain highlighting/underlining/notes/etc. May have used stickers on cover. Access codes and supplements are not guaranteed to be included with used books. Ships same or next day. Expedited shipping: 3-5 business days, Standard shipping: 4-14 business days. Bestandsnummer des Verkäufers mon0000167630
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