Inhaltsangabe
Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.
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Reseña del editor
Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.
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Supervisors Script Book
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Supervisors Script Book
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Supervisor's Script Book
Verlag:
Prentice Hall PTR, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
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Supervisor's Script Book
Verlag:
Prentice Hall PTR, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
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Erstausgabe
Anbieter: Better World Books, Mishawaka, IN, USA
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Supervisor's Script Book
Verlag:
Prentice Hall PTR, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
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Supervisor's Script Book
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Supervisor's Script Book
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Supervisor's Script Book
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Prentice Hall June 1996, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
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Supervisor's Script Book
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Hardcover. Zustand: Fine. Zustand des Schutzumschlags: No Dust Jacket. Edition Unstated. Fine Condition. Text appears to be clean. Pages are white and crisp. Binding is tight. Cover has some corner bumps and dings. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; ISBN: 0134601149. ISBN/EAN: 9780134601144. Pictures of this item not already displayed here available upon request. Inventory No: 1561050283. Bestandsnummer des Verkäufers 1561050283