This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books ― helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
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This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books - helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
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Versandziele, Kosten & DauerAnbieter: Hawking Books, Edgewood, TX, USA
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Zustand: Muy bueno. : Este libro presenta una visión directa y práctica de la aplicación de las teorías y principios de la calidad total en el mundo real. Cubre todos los aspectos de la calidad total, incluyendo varios que reciben poca o ninguna atención en otros libros sobre el tema. Ayuda a los profesionales a comprender que, para competir en el ámbito global, las empresas deben alcanzar un rendimiento máximo constante, una mejora continua y una competitividad máxima. Esta sexta edición ha sido actualizada para incluir la cobertura de Lean y Lean Six Sigma. EAN: 9780135019672 Tipo: Libros Categoría: Negocios y Economía Título: Quality Management for Organizational Excellence Autor: David L. Goetsch| Stanley B. Davis Editorial: Pearson College Div Idioma: en Páginas: 634 Formato: tapa dura. Bestandsnummer des Verkäufers Happ-2024-06-21-2a77f78a
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hardcover. Zustand: Good. Hardback. No dust jacket. Used textbook, book cover corners slightly worn. Spine is tight. Pages are clean, no markings, notes or stains. Ships from Friends bookstore to benefit Beaverton (Oregon) library. Bestandsnummer des Verkäufers mon0000065893
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Hardcover. Zustand: Brand New. 6th edition. 656 pages. 10.90x8.40x1.20 inches. In Stock. Bestandsnummer des Verkäufers 0135019672
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