Customer Service: A Practical Approach: United States Edition - Softcover

Harris, Elaine K.

Softcover

ISBN 10: 0135064333 ISBN 13: 9780135064337

Verlag: Pearson, 2009

Inhaltsangabe

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Details zur Ausgabe

• Verlag: Pearson
• Erscheinungsdatum: 2009
• Sprache: Englisch
• ISBN 10: 0135064333
• ISBN 13: 9780135064337
• Einband: Taschenbuch
• Auflage: 5
• Anzahl der Seiten: 192
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italien